Privacy Policy for SMS Communications
Effective Date: 01/01/2020
Last Updated: 01/01/2020
Information We Collect
When you opt-in to receive SMS messages from Motions Shading, we may collect:
- Your mobile phone number
- Your name (if provided)
- Your consent preferences and opt-in/opt-out history
- Message delivery and engagement data
- Device and carrier information
How We Use Your Information
We use your information to:
- Send product selection confirmations and updates
- Provide appointment scheduling notifications and reminders
- Deliver real-time updates on order status and delivery information
- Send service-related communications and customer support messages
- Comply with legal and regulatory requirements
- Improve our SMS communication services
SMS Program Details
- Message Frequency: Message frequency varies based on your orders and appointments. Typically 2-8 messages per transaction (confirmation, updates, delivery notifications)
- Message Types: Product selection confirmations, appointment scheduling and reminders, delivery status updates, customer service communications
- Opt-Out Instructions: Reply STOP to any message to unsubscribe immediately
- Help Instructions: Reply HELP for assistance or contact us at 404-733-6060 of accounting@motionshading.com
Information Sharing
We do not sell, rent, or share your mobile phone number or SMS data with third parties for their marketing purposes. We may share information:
- With service providers who assist in SMS delivery
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
Data Retention
We retain your SMS-related data for as long as necessary to provide services and comply with legal obligations. Opt-out requests are processed immediately and maintained indefinitely.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Opt-out of SMS communications at any time by replying STOP
- Request information about data we have collected
- Request correction or deletion of your information (subject to legal requirements)
- File a complaint with relevant authorities
Children’s Privacy
Our SMS services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy periodically. Material changes will be communicated via SMS or other appropriate means.
Contact Information
For questions about this privacy policy or our SMS practices:
Motion Shading
Address: 2571 Piedmont Road NE, Atlanta, GA 30324
Phone: 404-733-6060
Email: accounting@motionshading.com
Carrier Information
Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.